Refund Policy
Last updated 7 October 2026
Purchases from creators
Products and services are sold by individual creators. Each creator decides whether to offer refunds for their products, unless the law requires otherwise. If you have a problem with a purchase, contact the creator first using the details on their store or your receipt.
If a creator issues a refund, it is returned to your original payment method through the payment provider. Bank processing usually takes 5–7 business days. A full refund ends your access to the purchase.
If you can't reach the creator, or you believe a purchase was fraudulent or not delivered, contact us and we'll help.
Creators Store subscriptions
You can cancel a paid plan at any time and keep access until the end of the period you paid for. We don't offer refunds for partial periods except where required by law. If you were charged in error, contact us within 14 days.